•    Please treat all practice staff with the same respect, we are just doing our job

•    Do not ask for information about anyone other yourself except parents or guardians  of children under 16

•    Tell us of any change of name address, telephone etc so that we are able to maintain accurate records

•    Only request an urgent appointment if appropriate

•    Home visits should only be requested if you are really too ill to attend surgery and night visits should be for emergencies only

•    Please be punctual for your appointment but be prepared to wait if your consultation if there is an unexpected delay or emergency

•    Please allow sufficient time for your hospital letters or the results of any tests to reach us

•    Please attend for review when requested by the Clinical staff

•    Let us know whenever you feel that we have not met our responsibility to you